Frequently Asked Questions (FAQ)
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General Information
Q: What types of cleaning services do you offer?
A: We offer a range of cleaning services, including residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, carpet and upholstery cleaning, and specialized services like tile and grout cleaning.
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Q: How do I schedule a cleaning service?
A: You can schedule a cleaning service by calling us at 725-312-0704, emailing us at tks@thekleaningstation.com, or visiting our website at https://www.thekleaningstation.com/
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Q: What are your hours of operation?
A: We operate from 7 AM to 8 PM Monday to Sunday. We offer flexible scheduling to accommodate your needs.
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Q: Do I need to be home during the cleaning?
A: No, you don't need to be home during the cleaning. We can arrange for secure access to your home or office. Our team is trustworthy and fully vetted. Pricing and Payments
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Q: How much do your services cost?
A: Our pricing varies based on the type and frequency of service, the size of the area to be cleaned, and specific customer requirements. Please contact us for a customized quote.
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Q: What forms of payment do you accept?
A: We accept cash, checks, and major credit cards. Payments can be made online through our secure payment portal.
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Q: Is there a discount for recurring services?
A: Yes, we offer discounts for recurring services. Please contact us for more details on our discounted rates for weekly, bi-weekly, or monthly services.
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Services and Quality
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Q: Are your cleaners trained and insured?
A: Yes, all our cleaners are thoroughly trained, background-checked, and insured for your peace of mind.
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Q: What if I’m not satisfied with the cleaning?
A: Your satisfaction is our top priority. If you’re not satisfied with our service, please contact us within 24 hours, and we will address the issue promptly and re-clean the area if necessary. Special Requests and Customization
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Q: Can I request special cleaning tasks?
A: Absolutely! We are happy to accommodate special requests. Please let us know in advance if you have any specific cleaning tasks or areas that need extra attention.
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Q: Do you provide all the necessary cleaning supplies and equipment?
A: Yes, we bring all the necessary cleaning supplies and equipment. However, if you have specific products or equipment you’d like us to use, we can accommodate your request.
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Q: Can I customize my cleaning plan?
A: Yes, we offer customizable cleaning plans to fit your specific needs and preferences. Contact us to discuss your requirements and create a tailored cleaning plan.
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Health and Safety
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Q: How do you ensure safety during the COVID-19 pandemic?
A: We follow all recommended health and safety guidelines, including wearing masks, using hand sanitizer, and practicing social distancing. We also use disinfectants that are effective against viruses, including COVID-19.
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Q: What measures do you take to protect my home or office?
A: We treat your home or office with the utmost respect. Our cleaners are trained to handle your belongings carefully and securely. We are also fully insured to cover any unlikely accidents or damages.
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Contact Information
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Q: How can I contact you if I have more questions? A: You can reach us by phone at 725-312-0704, emailing us at tks@thekleaningstation.com, or visiting our website at https://www.thekleaningstation.com/
We are always here to assist you with any questions or concerns.